GATWICK GROUP – TERMS OF BUSINESS

Estimates – Quotations – Authority

In order to avoid embarrassment or confusion at a later date we are only too happy to give an estimate, quotation or pro-forma invoice for work being carried out. It is our policy to ask for authority to carry out any ‘additional work’; in order to obtain the necessary authority, please will you advise a member of the service team of a contact telephone number.

Replacement Cars – Collection & Delivery

We offer customers replacement vehicles for routine servicing. However, we may make a charge for the vehicle and it will be necessary for the customer to sign an indemnity, accepting full responsibility for loss or damage, however caused, to the vehicle and in addition be responsible for third party claims made against the user of the vehicle. We can also arrange to collect and deliver your vehicle from your home or work. There may be a charge made for this service. For more details on the above, please ask any of our aftersales team.

Sub-Contract Work

It will be necessary for MOT testing; body repairs and other specialist work, for us to send your vehicle to sub-contract repairers. In all cases these companies will carry appropriate insurance cover for your vehicle while in their care. Their quality control has been assessed and approved by Gatwick Group. If you require more information on this subject, please ask.

Parts Sales – Terms of Business

Unless you have an approved account facility and the necessary credit remaining, we respectfully require you to pay in full for parts prior to us ordering them from the manufacturer.

Parts Returns

Parts Ordered from Manufacturer/Special Order Parts: Any parts, correctly supplied, not from our own stock will have to be paid for in full in advance and WILL NOT be returnable under any circumstances.

Parts From Our Own Stock: Any parts correctly supplied by us and subsequently returned will be subject to a 25% handling charge.

Parts Return Time Limit: To return an eligible part the request to return the part, as detailed below, must be made within 15 days of the invoice date. No parts will be considered for return after this period.

Parts Return Procedure: To make a request to return a part, please fax a request to 01293 427207 quoting the invoice date and number (a copy of the invoice will speed the procedure up), your contact details and the reason for return. We will then confirm if the part is eligible for return and fax you a ‘Returns Note’. You can then bring the part and returns note for a refund less the 25% handling charge.

Out of Hours – Customer Parking

Customers cars left on our premises or in Gatwick Road (unless in our secure rear compound), are left at the customers own risk.

Terms Of Payment

Unless you have an approved account facility and have the necessary credit remaining, we respectfully require that your service, repair or parts invoices be settled in full on delivery or collection. We are pleased to accept the following methods of payment: -

ACCESS – VISA – SWITCH – CHEQUE (TO THE VALUE OF THE GUARANTEE CARD)
TELEGRAPHIC TRANSFER – CASH

Thank you for your custom and co-operation.